Everyday Etiquette 辦公室的日常禮儀

Everyday Etiquette 辦公室的日常禮儀

　　電　話

　　As your company's representative, your phone manners should be impeccable. Too many workers who are abrupt on the phone rationalize their behavior by saying it's okay or even expected.

　　since they're at work, but this isn't true. You are putting across your company's image and should work just as hard at it on the phone as you would in person.

　　作為公司的代表,你打電話的舉止應(yīng)該是無(wú)可挑剔的。許多在打電話時(shí)舉止粗魯?shù)墓ぷ魅藛T給自己的行為找理由，說(shuō)那是可以接受的，甚至理應(yīng)如此，因?yàn)樗麄冋�在工作。但這是說(shuō)不通的。你實(shí)際上是在為公司樹(shù)立形象,因此應(yīng)該就像面見(jiàn)對(duì)方一樣盡可能打好電話。

　　There are several accepted ways to answer a telephone at work. You can simply say “ Hello” or you can say your name, as in “ June Johnson speaking.” You don't need to say the company's name if a receptionist or a secretary has already done so. Try to speak in a pleasant, unrushed voice. If you are rushed and can't talk, it's better to say this and make plans to call back later. Don't rustle papers or work while you're speaking on the phone.If you're really too distracted to speak, then reschedule the call.

　　接工作電話有幾種廣為接受的方式。你可以只說(shuō)"你好"或說(shuō)出你的姓名,如"我是瓊·約翰遜。"如果接線員或秘書已經(jīng)說(shuō)出了公司的名字,你便不必再說(shuō)。通話時(shí)盡量聲音悅耳,不急不躁。如果你手頭正忙無(wú)法說(shuō)話,最好實(shí)話實(shí)說(shuō)，告訴對(duì)方一會(huì)兒再打過(guò)去。通話時(shí)不要讓紙張瑟瑟作響,也不要邊說(shuō)邊工作。如果你實(shí)在無(wú)法集中精神通話,那就安排另外通話的時(shí)間。

　　It's okay and sometimes even necessary to screen your calls. But there's a right and a wrong way to do this. First train your secretary to do it politely. It's better to ask “ May I know who's calling?” than “ Who is this?” or even “ Who's calling?” Second, don't instruct your secretary to say you are out when you are in. It's acceptable to be in but too busy to talk at the moment and it's always better to be honest. Callers sense the difference, and besides, it may not look good if you're always out.

　　有選擇地接電話是可以的,有時(shí)甚至是必要的。但是如何做則有正誤之分。首先訓(xùn)練你的秘書要有禮貌。最好問(wèn)"我能問(wèn)是哪位打來(lái)的嗎?"，而不是"誰(shuí)呀?",更不是"誰(shuí)在打電話?"。第二,不

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